Our aim is to ensure that all members of the community have access to information and advice services on learning and work that is client centred, impartial and available free of charge. 

We co-ordinate a network of local, quality assured,  providers who can supply information and advice that can help you to progress in learning and work.

All nextstep providers are committed to providing highly professional information and advice services which meet MATRIX quality standards for learning and work.

Here's what clients have said about the nextstep service...

Neil had only had one paid job since leaving school and this did not last long. Neil’s nextstep adviser encouraged him to apply for permanent jobs and improve his basic skills in reading and maths. ’Improving my basic skills enabled me to progress into employment. My confidence improved and also my communication skills… I am proud of where I am today – a new scooter, bank savings and independence.’

Darshana came to England from India in 1988 and wanted to get back into part-time work after having a family. Her local nextstep adviser helped her through the whole process of getting a job. ‘The sessions with my adviser were brilliant and very helpful. Personally, I feel more confident and ready to accept new challenges.’

Whether you are in work or not we can help you to:

• tackle redundancy
• update your skills 
• make a career change 
• get more out of life

Would like a copy of the 'nextstep Black Country commitment to customers' call 0800 1950 789 or you can read, print or download a copy by 'clicking here...'.

We want you to have the best possible service from us - good or bad. Tell us what you think by completing one of our 'Compliments & Complaints form', or send us your feedback via this site 'Click here...'

Prospects Service Ltd hold the contract for nextstep in the Black Coutry.